Amazon is adding a new way to order food delivery through Alexa+. Customers can now place delivery orders from Grubhub and Uber Eats by talking with Alexa in a more natural way, instead of giving short, separate commands. The idea is to make food ordering feel closer to talking with a waiter, where you can change your mind, ask for ideas, or adjust your order without starting over. This feature is one of the first steps in a larger plan to have Alexa+ change how it interacts based on what the user is trying to do.
When you start an order with Alexa+, a conversational window appears on supported devices so you can see your cart while you talk. You can browse restaurant options, make choices, and adjust items as you go. If you decide to switch restaurants or change items mid-order, you can do that by speaking, and the changes will appear on the screen in real time. Alexa steps in mainly when you ask for help or have a question, which keeps the flow closer to a normal back-and-forth conversation rather than a series of one-line commands.
The new experience centers around several simple steps. First, you link your Grubhub or Uber Eats account through the Alexa app, under the Alexa+ Store in the Food & Reservations section. Past orders from those accounts sync automatically, which lets you reorder previous meals or start fresh. You can say things like “I want to order Italian for delivery” to browse options, or mention a specific restaurant by name if you already know where you want to order from. When building your cart, you can give detailed requests such as “Add a double cheeseburger with extra ketchup, no onion,” change quantities, or ask Alexa to find something close to “meat lovers pizza,” and Alexa will match it to a similar menu item.
During the process, you can ask to see certain parts of the menu, such as desserts, or ask for popular items or child friendly ideas, while still seeing your cart on the screen. Before placing the order, Alexa+ shows a full review of the cart, including item names, quantities, individual prices, and total cost. Prime members also have access to Grubhub+, which is free with Prime and offers zero dollar delivery fees on eligible orders, lower service fees, a five percent credit back on pickup orders, and special offers. After the order is placed, status updates appear in the “For You” section, and you can check on the delivery at any time by asking “Alexa, where’s my food?”
Leaders from both Grubhub and Uber Eats describe the feature as a new way for customers to find and order food through conversation. Grubhub notes that Alexa+ can help diners talk through what they want, get ideas, and build an order in real time, while also giving restaurants another path for visibility and a smoother step from discovery to checkout. Uber Eats points to the partnership as a way to test how conversational ordering might make it easier for people to connect with food options on its platform.
The feature is starting to roll out to Alexa+ users who have Echo Show 8 devices and larger smart displays. Amazon describes this as part of a broader move toward adaptive interaction models, where Alexa+ recognizes the type of task and adjusts how it behaves. Simple tasks, like checking the weather or turning on a light, may stick with short, direct exchanges, while more involved tasks, such as building a food order, planning a trip, or managing a larger project, can use a more flexible conversation style. Over time, Amazon plans to extend this approach to areas such as grocery shopping and travel planning, with the goal of having Alexa+ pick the right style of interaction for each job so that conversations feel more natural and easier to manage.
View the original press release.
